What is a location?

Introduction

The RVBoost platform uses specific terminology to organize and manage feedback collection effectively. One key term is "Location." This article will explain what a location is within the RVBoost system, how it is used, and how it can be adapted to fit various business needs.

What is a Location?

In RVBoost, a "Location" refers to a physical place where feedback is collected. This could be a storefront, a restaurant, a service center, or any other physical site where interactions with customers or users occur.

Company vs. Location

In RVBoost, the term "Company" denotes the entire business entity, which can encompass one or multiple locations. Each company can manage its feedback collection across different sites, allowing for detailed and organized feedback analytics.

• Company: Represents the overall business. A single company can have multiple locations.
• Location: A specific site under the company. Each location has its unique link used in QR codes and NFC cards.

Unique Links for Each Location

Each location in the RVBoost system is assigned a unique URL. This URL is embedded in QR codes and NFC cards, enabling easy and specific feedback collection. When customers scan the QR code or use the NFC card, their feedback is directed to the appropriate location.

Flexible Use of Locations

The concept of a location can also be adapted to more granular levels within a single physical site. For example, in a restaurant setting:

• Individual Waiters: Each waiter can be assigned a unique location within the system. This means each waiter has a personalized link and corresponding QR code or NFC card.
• Enhanced Feedback: This allows for detailed feedback about specific service interactions, helping to identify individual performance and areas for improvement.

Conclusion

Understanding the concept of "Location" in RVBoost helps businesses manage and collect feedback efficiently. Whether you are operating a single site or multiple locations, or even looking to track feedback on an individual level within a location, RVBoost offers flexible solutions to meet your needs. For further assistance or detailed guidance on setting up locations, please contact our support team. We're here to help you get the most out of RVBoost.