How do I customize the feedback form?

Introduction

Feedback forms are essential tools for gathering customer insights and improving service quality. With RVBoost, customizing your feedback form to suit your specific business needs is straightforward. Here’s how you can adjust your form settings to make the most of customer interactions.

Accessing Feedback Form Configuration

1. Navigate to the Feedback Form Page:

   • Start by visiting the RVBoost feedback form configuration page at RVBoost Feedback Management. This dedicated page allows you to view and modify all aspects of your feedback forms.

2. Customize Form Settings:

   • On the feedback configuration page, you have the flexibility to customize various fields within your form. This includes adjusting existing fields, adding new ones, or removing unnecessary ones to better align the form with your business objectives.

Steps to Customize Your Feedback Form

• Field Selection:

  • Choose which fields are relevant to your feedback goals. For instance, you might include fields for customer name, contact information, service date, and specific questions about their experience.

• Field Customization:

  • Customize the fields to be either mandatory or optional, depending on the importance of the information for your data analysis. You can also customize the type of responses you want to collect, such as text, ratings, or yes/no answers.

• Design and Branding:

  • Incorporate your brand’s visual elements into the form. This can include your logo, brand colors, and fonts to provide a seamless customer experience that reflects your brand identity.

• Feedback Logic:

  • Implement conditional logic if needed, where certain responses trigger additional questions or actions. This makes the form interactive and more engaging for the customer.

Benefits of Customizing Your Feedback Form

• Enhanced Relevance: Customized forms are more relevant to both the business and the customers, as they focus on gathering precisely the data you need.
• Increased Response Rate: Forms that are tailored to the customer’s experience are more engaging and can lead to higher completion rates.
• Better Data Quality: By fine-tuning the questions and fields, you ensure that the data collected is useful and actionable for making informed business decisions.

Conclusion

Customizing your feedback form with RVBoost not only enhances the quality of the data collected but also improves customer engagement by providing a form that is easy to understand and relevant to their experience. With RVBoost’s user-friendly interface, tailoring your feedback forms can be done efficiently, allowing you to better meet your customer insight goals.

Further Assistance

For more detailed guidance on configuring your feedback form or to get help with specific customization options, please visit the RVBoost support portal or contact our customer service team.