How can I view statistics for a location or QR code?

Introduction

Understanding the performance of each location and QR code is vital for assessing the effectiveness of your customer engagement tools. RVBoost provides a straightforward way to access detailed statistics for these elements, helping you make data-driven decisions. Here's how you can view these important metrics.

Steps to Access Statistics for a Location or QR Code

1. Navigate to the Locations Page:

   • Begin by logging into your RVBoost account and going to the locations page. Here you'll find a list of all your business locations.

2. Edit Location Details:

   • Find the location or QR code for which you want to view statistics. Next to each location, there will be an 'Edit' button. Click this button to go to the detailed page for that specific location.

3. View Analytics Section:

   • On the location's edit page, look for the section labeled "Analytics for the last 30 days." This section provides a comprehensive view of various metrics that track the performance of your location or QR code.

Key Metrics Included in the Analytics Section

• Clicks on External Resource: This metric tracks how many times users have clicked on links to external resources provided within the QR code or NFC setup.
• Shows of the Form with the Location Rating Block: Measures how often the form with the location rating block is displayed to users, indicating engagement levels.
• Shows of the Form with the Source Selection Block: Tracks displays of the form where users can choose which platform to leave a review on.
• Shows of the Review Form with Negative Rating: Indicates how many times the form designed for collecting negative feedback is shown.
• Submissions of the Form for Collecting Negative Feedback: Counts how many times the form for collecting negative feedback is actually submitted, providing insights into the volume of negative feedback received.
• Number of Reviews: This metric totals the number of reviews received for the particular location or QR code, giving a direct insight into user interaction and satisfaction.

Conclusion

Accessing and analyzing these statistics allows you to gauge the success of your locations and QR codes in engaging customers and collecting valuable feedback. By regularly reviewing these metrics, you can identify areas for improvement, enhance customer interactions, and ultimately drive better business outcomes.

Further Assistance

If you need more detailed guidance on navigating the RVBoost platform or interpreting your analytics, please consult the help section in your RVBoost account or contact our customer support team for personalized assistance.